Privacy Policy

Who we are

This website, bradhainesmortgage.com (the “Website”), is operated by Brad Haines, a Washington-licensed Mortgage Loan Originator (NMLS #154083), sponsored by Cascade Premier Mortgage LLC (NMLS #46283), 505 S 3rd Street, Unit B, Renton, WA 98057. This Privacy Policy explains how we collect, use, and protect information you provide through this Website.

Scope

This policy covers information collected through this Website (for example, when you book a call, fill out a contact form, or browse the site). It does not cover the handling of information collected during a mortgage loan application. If you apply for a mortgage, the collection and use of your financial information (such as your Social Security number, income, and credit history) is governed by the privacy notice provided by Cascade Premier Mortgage LLC under the federal Gramm-Leach-Bliley Act (GLBA), which you will receive as part of the loan process.

Information we collect

Information you give us. When you contact us or book a consultation, we may collect your name, email address, and phone number; details you choose to share about your homebuying goals, timeline, and whether you're working with a real estate agent; and any other information you include in a message to us.

We do not collect Social Security numbers, dates of birth, income figures, or full financial details through this Website. That information is only collected later, securely, as part of a formal loan application.

Information collected automatically. When you visit the Website, certain information may be collected automatically through cookies and similar technologies, which may include your IP address, browser type, device information, pages viewed, and the date and time of your visit. We use Google Analytics to understand how visitors use the Website. Google Analytics collects information such as your IP address, device and browser details, and the pages you view, and uses cookies to do so. This information helps us improve the Website. You can learn about Google's practices at policies.google.com/privacy and opt out of Google Analytics using Google's browser add-on at tools.google.com/dlpage/gaoptout.

How we use your information

• To respond to your inquiries and schedule consultations
• To provide information about mortgage options, homebuying readiness, and credit guidance
• To communicate with you about your request, including appointment confirmations and reminders
• To operate, maintain, and improve the Website
• To comply with applicable laws and regulations

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

How we share your information

We share information only as needed to operate, and only with service providers who help us run the Website and scheduling — such as our scheduling provider (Calendly), website host (Netlify), and email provider (Google Workspace) — who may use your information only to perform services for us. If you choose to move forward with a mortgage application, your information will be handled through the secure systems and lender relationships used by Cascade Premier Mortgage LLC, subject to the GLBA privacy notice referenced above. We may also disclose information if required by law, regulation, legal process, or to protect rights, safety, or property.

Text messages (SMS)

If you provide your mobile phone number when booking a consultation, you consent to receive text messages related to that appointment, such as confirmations and reminders. Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP, and reply HELP for help. We do not share mobile opt-in information or consent with third parties for their marketing purposes.

Cookies

The Website uses cookies and similar technologies to function properly and, through Google Analytics, to understand how visitors use the site. You can set your browser to refuse cookies or alert you when cookies are sent; however, some parts of the Website may not function properly without them. You can also opt out of Google Analytics using the browser add-on linked above.

Third-party links

The Website may link to third-party websites or services (such as a booking page or borrower portal). We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing information.

Data security

We use commercially reasonable measures to protect information collected through this Website. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your privacy rights

Depending on your state of residence, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of the information we hold about you, and the right to opt out of certain sharing. Washington residents may have additional rights under applicable state law. To exercise any of these rights, contact us using the information below. We may need to verify your identity before responding.

Children's privacy

This Website is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent version. Changes are effective when posted on this page.

Contact us

If you have questions about this Privacy Policy or how your information is handled, contact: